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    • UK Returns Information

    How to return:

    Start your online return HERE 

    Once you have selected the item(s) you wish to return and the return reason, you are able to proceed with printing your return label or generating a QR code, depending which return method you have chosen to use.

    Repack your item(s) along with the dispatch note. The product(s) must be returned unused with labels intact, in their original packaging.

     

    Return Charge:

    Any UK orders containing discounted items will be charged a return fee. The fee will depend on the return option chosen. £4.95 for DPD & Royal Mail / £6.95 for DHL.

    Channel Island orders (Jersey & Guernsey) will be subject to a £15 return fee with DHL and require a printer to print the label.

     

    Extended Christmas Return Policy (UK only*):

    During the festive season, we've extended our UK returns policy for both our stores and online.

    If you make a purchase either online or in-store from 28th October to 22nd December 2024, you can return your items until 12th January or within 28 days of your purchase or delivery date, whichever gives you more time.

    Please ensure that all items are returned in their original condition, with all tags attached and the protective film still on shoes.

    *Sadly, we can't extend this returns policy for international orders; it only applies to UK orders.

     

    You will receive your refund to the original payment method, within 14 working days of the item(s) being received back at our warehouse.

     

    For further Christmas Information, please see our Christmas Page: HERE

     

    Exchanging an order

    Unfortunately, we do not offer exchanges on online purchases. If you wish to exchange your item(s) you can do this by visiting one of our standalone stores in the UK.

     

    Returning an online order in store:

    If you wish to return an online order to one of our UK standalone stores, please bring along your delivery note and the card which you used to purchase your item(s). 

    Orders placed with Harper delivery service or paid with Klarna, Apple Pay, Mode, Gift Card or Alipay it cannot be returned or exchanged in a store and must be returned to our warehouse by post for a refund.

    You have 28 days from the day you receive your item to return your purchase. 

    Please note, concessions, stores outside the UK and outlets are not able to process returns for online orders.

    Click HERE to find your nearest Standalone store and to check store hours.

     

    Returns Policy T&C’s:

    Returning Garments

    • All Garments must be returned with the Orange Tag attached. This tag confirms that if removed the item is not returnable.

    Returning Shoes

    • All Shoes must be returned with the protective film attached on the sole of the shoes – if you remove this, we will not be able to accept the return.

    Non-Returnable Items

    • Due to hygiene reasons we aren’t able to offer a return or an exchange on Earrings & Fragrance.
    • For hygiene reasons we aren’t able to offer a return or an exchange on tights if the packet is open. A return or an exchange will only be accepted if the packet is unopened.

    Bridal Returns

    • All bridal items will incur a return charge of £4.95 for handling fees.
    • Both the garment bag and hanger need to also be returned.
    • All bridal items must be returned to our warehouse, stores will not be able to accept the return.

     

    Faulty or Damaged items

    Whilst we would hope there is nothing wrong with an item purchased from LK Bennett, if there is an issue, we would advise to get in touch with us with a photograph of the issue and your proof of purchase, as soon as possible. Our Customer Care team would then be happy to assist in resolving the problem.

     

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