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    • What do I need to know about Mode payment?

    What is Mode?

    Mode is a mobile open banking and finance app, which allows you to pay instantly and securely using your existing UK bank account.

    With Mode, you can pay without the need for CVVs or Chip & Pin, and simply by using your phone.

    Who is Mode?

    Mode is the only LSE listed company to hold an FCA EMI (electronic money institution) licence and Crypto asset registration which allows Mode to securely hold and store your money and Bitcoin.

    Mode partners with the leading digital custodians in the market and continues to build its offerings around trust, security and compliance. The Mode customer service team are always happy to help if you have any questions. You can reach them HERE.

    How can I use it to pay?

    You simply select Mode as your choice of payment at checkout, open the app and navigate to ‘Pay’, click ‘Scan To Pay’ and scan the QR code displayed and follow the prompts.

    You can pay using Mode by connecting it to your UK bank account, or pay using a balance on your Mode app. Plus, you get up to 10% Bitcoin Cashback* when you pay with Mode.

    If you need more support and information about using Mode, you can access their Help Centre HERE.

    *T&C’s apply including withdrawal limits and fees. 10% Bitcoin Cashback for new Mode app users up to £10. 5% for existing users up to £5. Offer ends 28/02/2022. Bitcoin is volatile and not regulated, there are risks associated with Bitcoin. How Mode protects your payments: here.

    Do I need the Mode app to pay?

    As we are a partner brand, you don’t need the Mode app to pay. You can use guest checkout and pay with your UK bank in just a few taps.

    Simply scan the QR code with your phone's camera (Or select 'Pay on Desktop' if you'd prefer to complete the purchase on your browser) and follow the prompts.

    Returning Items Purchased With Mode

    Please note, all items purchased using the mode app can only be returned to our warehouse, anything bought through the Mode app cannot be returned in store.

    I’m new to Bitcoin, how does it work?

    Bitcoin is the biggest and most adopted digital asset. It's increasingly being used as a store of value, and has grown impressively over its 13 year history so far.

    We want to make you aware of the risks involved with Bitcoin. Bitcoin is volatile and not regulated in the UK. The value of Bitcoin can go up, down and drop to zero. Your capital gains may attract capital gain tax, please refer to HMRC for more info.

    Customer protection is at the heart of what Mode does. Please see Mode’s customer protection page for more info: modeapp.com/protection and their FAQs if you have any questions.

     

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