US Returns Information
We offer free returns for all orders from the United States. All customers have a 28-day returns policy for US online purchases.
Start your return HERE.
Please allow 24 hours for the Returns Centre link to activate from the time you received the order.
For returned items, it can take up to 21 business days for the funds to credit back to your original payment method.
Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.
If you are looking to place a new order and have any other questions, please visit our International Help Centre for further advice HERE
Exchanging an order
Unfortunately, we do not offer exchanges on online purchases.
If you wish to exchange your item(s) you would need to return them for a refund and place a new order on our website.
Returns Policy T&C’s:
Returning Garments
- All Garments must be returned with the Orange Tag attached. This tag confirms that if removed the item is not returnable.
Returning Shoes
- All Shoes must be returned with the protective film attached on the sole of the shoes – if you remove this, we will not be able to accept the return.
Non-Returnable Items
- Due to hygiene reasons we aren’t able to offer a return or an exchange on Earrings & Fragrance.
- For hygiene reasons we aren’t able to offer a return or an exchange on tights if the packet is open. A return or an exchange will only be accepted if the packet is unopened.
Faulty or Damaged items
Whilst we would hope there is nothing wrong with an item purchased from LK Bennett, if there is an issue, we would advise to get in touch with us with a photograph of the issue and your proof of purchase, as soon as possible. Our Customer Care team would then be happy to assist in resolving the problem.