Can my US order get held by the local customs?

There may be specific demands made by customs or your parcel may be held for checks, dependant on the country of export. Unfortunately, this is out of our control and we cannot be held accountable for delays.

US Customs may ask for your IRS, EIN or SSN number before delivery to your address can be made. At most times, customers will have a week to provide this information before the order is returned to us for a refund.