As the festive season approaches, it’s important to us to make your Christmas shopping journey as easy and enjoyable as possible at LK BENNETT.
Here’s a quick guide on everything you need to know whether you’re looking for the perfect gift or treating yourself this Christmas.
Extended returns policy (UK only):
Over the festive period we have extended our UK return policy in stores and online. Any purchases made on or after 01.11.2022 until 06.01.2023 can be returned until 06.01.2023 or 28 days after your purchase/delivery date, whichever is latest. Please ensure the item is returned in its original condition with price tags.
Please kindly note that we offer free returns for full price orders. For any online orders containing sale, the charge starts from £4.95.
Once the order has arrived at our warehouse please allow us up to 14 days for the funds to show back on your card.
To return the order for a full refund or exchange in store you must also bring along the receipt and the original card that the payment was made.
Sale items purchased from stores, are non-refundable and are not included in the extended returns policy.
Last order dates for Christmas delivery:
UK standard delivery: 20 December at 19:00PM (GMT)
ROW standard delivery: 18 December at 19:00PM (GMT)
UK next day delivery: 21 December at 11:59AM (GMT)
EU standard delivery: 11 December at 23:59PM (GMT)
US standard delivery: 12 December at 23:59PM (GMT)
UK gift card delivery: 16 December at 17:00PM (GMT)
The LKB Customer Care team will be working Monday to Friday 9am to 6pm, excluding Bank Holidays.
We will work hard to get back to your emails as soon as possible, but please note that during this busy time, our response times might be a little longer than normal.
If your query is urgent, please give us a call or leave us a voice message and we will get back to you sooner.
Thank you in advance for your understanding and patience.
To be confirmed.