As the festive season approaches, it’s important to us to make your Christmas shopping journey as easy and enjoyable as possible at LK BENNETT.
Here’s a quick guide on everything you need to know whether you’re looking for the perfect gift or treating yourself this Christmas.
Extended returns policy (UK only):
Over the festive period we have extended our UK return policy in stores and online. The extended returns policy starts on 22nd October 2021 and will end on 16th January 2022, from that date you will have 28 days to return your purchase. Please ensure the item is returned in its original condition with price tags.
Please kindly note that we offer free returns for full price orders. For any online orders containing sale, the charge starts from £4.95.
Once the order has arrived at our warehouse please allow us up to 14 days for the funds to show back on your card.
To return the order for a full refund or exchange in store you must also bring along the receipt and the original card that the payment was made.
Sale items purchased from stores, are non-refundable and are not included in the extended returns policy.
Getting your items in time for Christmas:
If you are shopping for a Christmas present either in the UK or anywhere else in the world, please see last order dates below to receive the order before Christmas.
- UK Standard 19th December
- UK Next Day 22nd December before 12pm
- Europe 13th December
- USA 12th December
Unfortunately, we do not offer express delivery outside of UK.
The LKB Customer Care team will be working Monday to Friday 9am to 6pm, excluding the dates below:
- 24th December (until 12pm)
- 27th December
- 28th December
- 31st December (until 12pm)
- 3rd January
We will work hard to get back to your emails as soon as possible, but please note that during this busy time, our response times might be longer than normal.
If your query is urgent, please give us a call or leave us a voice message and we will get back to you sooner.
Thank you in advance for your understanding and patience.
We will be updating you soon regarding store opening times during holiday season.