What is your EU/US returns policy and how do I return my order?

We offer a 28-day returns policy for Europe and US online purchases.

Please note, any charges incurred for returning goods back to us for a refund are the responsibility of the customer.

Europe returns: If you wish to return any items, please visit our Europe Returns Centre HERE. 

European countries, that can use the online Returns centre are: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. 

If your country is not included in the list, please see returns information HERE.

US returns: If you wish to return any items, please visit our US Returns Centre HERE. Please be aware that there is $7 restocking charge for any orders returned.

For both Europe and US returns, please allow 24 hours for the Returns Centre link to activate from the time you received the order. 

PLEASE NOTE: We advise you to use trackable carrier service and to keep your return receipt until you have received a refund. Once your item has reached our warehouse, please allow 5-7 business days for your refund to settle back into your account.

For hygiene reasons, we cannot accept the return of face masks, earrings or fragrance.