What is your returns policy for in store purchases?

Please note you are only able to return in store purchases to LK BENNETT stores across England and Scotland.

Click HERE to find your nearest store and to check store hours. Do not return in store purchases via our warehouse as we will not be able to process it.

L.K.Bennett full price stores

If you are not entirely satisfied with your purchase, we are happy to offer a refund, exchange or gift card for all purchases, providing they are returned in their original condition and accompanied by proof of purchase. Gift receipt items are non-refundable, but exchangeable for other items or a gift card.

Proof of purchase is required with every refund or exchange. 

Please note, our full price stores are unable to refund or exchange items purchased in outlet stores or concessions.

For concession store returns, please see host store for their terms.

L.K.Bennett outlets

If you are not entirely satisfied with your purchase, we are happy to offer a refund, exchange or gift card for any outlet items, providing they are returned in their original condition and accompanied by proof of purchase. Gift receipt items are non-refundable, but exchangeable for other items or a gift card.

Please note, our outlet stores are unable to refund or exchange items purchased online.

For hygiene reasons, we cannot accept the return of face masks, earrings or fragrance.

This is in addition to your statutory rights.