What is your returns policy for in store purchases?

COVID-19 Update:
In line with the government guidelines, all L.K.Bennett stores across the U.K, Ireland and Scotland are now temporarily closed. Therefore we are unable to accept returns for in store purchases.

Please note we will accept returns for in store purchases once store reopen. Do not return in store purchases via our warehouse as we will not be able to process it.

L.K.Bennett full price stores

If you are not entirely satisfied with your purchase, we are happy to offer a refund, exchange or gift card for any full price items, providing they are returned in their original condition and accompanied by proof of purchase. Gift receipt items are non-refundable, but exchangeable for other items or a gift card.

Proof of purchase is required with every refund or exchange. 

Pierced earrings, including earring pendants, are non-refundable and non-exchangeable for reasons of hygiene, unless faulty.

Please note, our full price stores are unable to refund or exchange items purchased in outlet stores or concessions.

For concession store returns, please see host store for their terms.

L.K.Bennett outlets

If you are not entirely satisfied with your purchase, we are happy to offer a refund, exchange or gift card for any outlet items, providing they are returned in their original condition and accompanied by proof of purchase. Gift receipt items are non-refundable, but exchangeable for other items or a gift card.

Pierced earrings, including earring pendants, are non-refundable and non-exchangeable for reasons of hygiene, unless faulty.

Please note, our outlet stores are unable to refund or exchange items purchased online.

This is in addition to your statutory rights.