Do you offer exchanges for online orders?

Unfortunately, we do not offer exchanges on online purchases. If you wish to exchange your item(s) you can do this by visiting one of our standalone stores in the UK.

Click HERE to find your nearest store and to check store hours.

When trying on shoes, the protective layer on the sole of the shoes must not be removed – if you remove this, we may not be able to accept the exchange.

Due to hygiene reasons we are not able to offer a refund or exchange on tights if the packet is open.

For hygiene reasons, we cannot accept the return of earrings or fragrance.

Please note: Outlets and stores outside the UK and all concessions are not able to process exchanges for online orders.