What do I do if my International order hasn't been delivered after the specified time?

Late deliveries could be due to a number of reasons; if you feel your package is late, the first step is to check the tracking number you received on your despatch email. Occasionally goods may be subject to delays due to customs. The customer is responsible for providing any information required by customs to ensure the goods are cleared. If your item has left our warehouse and you feel it's severely overdue, please contact Customer Care with your order reference number so they help locate your parcel.